Contact The Epoch Times Customer Service
The Epoch Times Phone Numbers and Emails
Toll-Free Number:
-
(833) 699-1888
Customer Service:
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(800) 766-0157Canada
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(212) 239-2808Corrections
-
(626) 401-1828El Monte, CA
The Epoch Times Emails:
Contact Information
The Epoch Times Website:
The Epoch Times Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours (EST):
Monday - Friday: 9:00AM-8:00PM
Saturday: 10:00AM-3:00PM
Sunday: Closed
Additional Fax:
Customer Service (El Monte, CA): +1(626) 401-1221
Customer Service (Santa Clara, CA): +1(408) 495-3450
Customer Service (Washington, DC): +1(202) 591-1696
Customer Service (Australia): +61-2-8988-5648
Legal: +1(646) 349-5995
Fax:
Summary of The Epoch Times Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Epoch Times?
Activation/ Cancellation Question:
- “Cancel online subscription”
- “I want to cancel my news subscription”
- “Epoch Times has doubled up on my online subscription and I want to cancel or add on to my first online subscription”
Shipping and Delivery Question:
- “Did not receive my paper”
- “I get to many emails. Wondering if I can just get the paper online”
- “Delivery of paper”
Payments and Charges Question:
- “My billing”
- “Unauthorized payment”
- “Make a payment for my Epoch tv subscription”
Request for Information Question:
- “I would like to know why the comments section is not on the digital articles now.”
- “Request text to speech”
- “Questions about my subscription”
Product/ Service Question:
- “Disconnected from epoch times”
- “Epoch won't work”
- “Subscription”
Account Question:
- “Can t access my account”
- “Trying to sign in to epoch tv”
- “Having trouble with my password”
Cards Question:
- “Not sure if my credit card went thru to renew subscription”
- “Update credit card information”
- “I can't seem to correct my credit card number for you to charge me and there was a $20 bonus if I sign back up”
Website/ Application Question:
- “Your website problems”
- “I purchased something for $14.95 and it's not letting me get access to the site”
- “Web site”
Staff Question:
- “To talk to customer service because it's not working on my phone as of this morning a work for a little while and then it stopped working please help I need this Outlet”
- “Customer services”
- “I received the epoch times through the US Postal Service and it's always late but I understand that I'm supposed to be able to have access to the digital I'm trying to get that but I am having a hard time”
Refund Question:
- “Refund my money”
- “Refund for subscription previously canceled”
Return/ Replace Question:
- “Change address”
- “Moving and need to change address”
Other Question:
- “Transfered paper to our home in Florida for 6 weeks”
- “Vacation hold”
- “Perks information”
About
The Epoch Times is ranked 56 out of 872 in Periodicals & Publishing category
USA
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