The Epoch Times Phone Numbers and Emails

Toll-Free Number:

  • (833) 699-1888
Send Message

Customer Service:

  • (800) 766-0157
    Canada
  • (212) 239-2808
    Corrections
  • (626) 401-1828
    El Monte, CA
  • (855) 376-2452
    El Monte, CA
  • (917) 905-2080
    New York, NY/ Santa Clara, CA
  • (202) 662-7160
    Washington, DC
  • +6 128 988 5600
    Australia
  • +329 233 7713
    Europe

Legal:

  • (212) 244-3395

The Epoch Times Emails:

Complaints/ Feedback
Customer Service
Australia, Corrections, Europe, For Letters to the Editor, For Tips
General Info
Rights and Permissions
Jobs/ Career
Legal
DMCA Inquiries
Media
Advertising Inquiries, Opt-out of Marketing Emails
subscribe@epochtimes.uk
UK
Claim Your Business
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Contact Information

The Epoch Times Website:

The Epoch Times Help Center:

Corporate Office Address:

The Epoch Times
229 West 28th St., Fl. 7
New York, New York 10001
United States

Other Info (opening hours):

Business Hours (EST):

Monday - Friday: 9:00AM-8:00PM

Saturday: 10:00AM-3:00PM

Sunday: Closed


Additional Fax:

Customer Service (El Monte, CA): +1(626) 401-1221

Customer Service (Santa Clara, CA): +1(408) 495-3450

Customer Service (Washington, DC): +1(202) 591-1696

Customer Service (Australia): +61-2-8988-5648

Legal: +1(646) 349-5995

Fax:

+1(646) 213-1219

The Epoch Times Customer Service Reviews

2.6 / 5
Average
Pissedconsumer4247783
No deliver

Fixed it great service!!! Highly recommend this paper, customer service is beyond!!! Conservative, interesting, well organized and well written!! User's...

Read full review
Pissedconsumer3592711
Missed paper
1.0

Never received missed paper. Called and reported not receiving still haven't gotten it! Very poor customer service

Read full review

Summary of The Epoch Times Customer Service Calls

1.1K TOTAL
CALLS
05:02 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Epoch Times?

Activation/ Cancellation Question:

  • “Cancel online subscription”
  • “I want to cancel my news subscription”
  • “Epoch Times has doubled up on my online subscription and I want to cancel or add on to my first online subscription”

Shipping and Delivery Question:

  • “Did not receive my paper”
  • “I get to many emails. Wondering if I can just get the paper online”
  • “Delivery of paper”

Payments and Charges Question:

  • “My billing”
  • “Unauthorized payment”
  • “Make a payment for my Epoch tv subscription”

Request for Information Question:

  • “I would like to know why the comments section is not on the digital articles now.”
  • “Request text to speech”
  • “Questions about my subscription”

Product/ Service Question:

  • “Disconnected from epoch times”
  • “Epoch won't work”
  • “Subscription”

Account Question:

  • “Can t access my account”
  • “Trying to sign in to epoch tv”
  • “Having trouble with my password”

Cards Question:

  • “Not sure if my credit card went thru to renew subscription”
  • “Update credit card information”
  • “I can't seem to correct my credit card number for you to charge me and there was a $20 bonus if I sign back up”

Website/ Application Question:

  • “Your website problems”
  • “I purchased something for $14.95 and it's not letting me get access to the site”
  • “Web site”

Staff Question:

  • “To talk to customer service because it's not working on my phone as of this morning a work for a little while and then it stopped working please help I need this Outlet”
  • “Customer services”
  • “I received the epoch times through the US Postal Service and it's always late but I understand that I'm supposed to be able to have access to the digital I'm trying to get that but I am having a hard time”

Refund Question:

  • “Refund my money”
  • “Refund for subscription previously canceled”

Return/ Replace Question:

  • “Change address”
  • “Moving and need to change address”

Other Question:

  • “Transfered paper to our home in Florida for 6 weeks”
  • “Vacation hold”
  • “Perks information”

About

The Epoch Times reviews and complaints

The Epoch Times is ranked 56 out of 872 in Periodicals & Publishing category

Area Served

USA

Payment Methods

VISA

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